You can return the products you purchased from www.hwcfurniture.com or request an exchange for another product after receiving them. The legal period for returning and exchanging products is 14 (fourteen) days. Products custom-made for individuals are not subject to return unless there is a defect in the product.
To initiate the return and exchange process, share your name, order number, and a brief reason for the return/exchange by sending an email to contact@hwcfurniture.com.
You will receive a response to your email within 24 (twenty-four) hours on weekdays, or on the first business day following the weekend, and detailed information on how to send your product back to us will be shared with you.
The product you wish to return or exchange must be unused, in its original packaging, and undamaged.
If the invoice for the product to be returned or exchanged is a corporate invoice, it must be sent with a RETURN INVOICE issued by the corporation when returning the product. Returns for orders invoiced to corporations cannot be completed if a RETURN INVOICE is not issued.
The shipping cost for the return or exchange product belongs to the Buyer. In case of a faulty product, the return shipping cost will also be reimbursed along with the product price.
It is the buyer's responsibility to ensure the product is delivered to the specified address. For this reason, we recommend using reliable shipping services.
Once the product reaches our address, you will receive a response within 24 (twenty-four) hours, and in the case of a return request, if deemed appropriate, the full product price will be refunded.
The time it takes for the refund amount to be credited to your account may vary depending on your bank.