PRIVACY POLICY

Last updated: [January 15, 2026]

This Privacy Policy describes how Harden Mobilya Dekorasyon Muhendislik Ltd. Sti. (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from hwcfurniture.com

1. Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases.

• Order Information: When you make a purchase, we collect:
• Name and Surname
• Billing and Shipping Address
• Payment Information (including credit card numbers - processed securely via third-party providers)
• Email address and Phone number
• Purpose: To provide products or services to you, to process your payment, to arrange for shipping, and to provide you with invoices and order confirmations.

2. How We Use Your Information

We use your personal Information to provide our services to you, which includes:

• Fulfillment: Making your custom furniture, packaging, and shipping your order.
• Payments: Processing payments securely and preventing fraud.
• Communication: Communicating with you regarding your order status or custom design details.
• Customs & Duties (DDP): Since we ship on a Delivered Duty Paid (DDP) basis, we share your name, address, and contact details with logistics companies (e.g., DHL, FedEx, UPS) and customs brokers solely to clear customs and pay the import taxes on your behalf.

3. Sharing Personal Information

We respect your privacy and never sell your data to third parties. We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above.

• Service Providers: We use platforms (like Shopify/ikas) to power our online store.
• Logistics Partners: We share necessary shipping details with carrier companies (such as DHL, UPS, FedEx) to deliver your order to your doorstep.
• Compliance: We may share your Personal Information to comply with applicable laws and regulations (e.g., tax authorities in Turkey).

4. Payment Security

We do not store your full credit card details on our servers. All transactions are processed through secure, encrypted third-party payment gateways (e.g., Stripe, PayPal, Iyzico, Paratika) that adhere to the standards set by PCI-DSS.

5. Retention

When you place an order through the Site, we will retain your Personal Information for our records (for tax and accounting purposes) unless and until you ask us to erase this information.

6. Your Rights (GDPR & CCPA)

If you are a resident of the European Economic Area (EEA) or the USA (California), you have the right to access the Personal Information we hold about you, to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us.

7. Cookies

Our website uses cookies to improve your browsing experience and analyze website traffic. You can choose to disable cookies through your browser settings, though this may affect your ability to use certain features of the Site.

8. Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail or mail:

Harden Mobilya Dekorasyon Muhendislik Ltd. Sti.

• Email: contact@hwcfurniture.com
• Mail: Onder Mah. Camlitepe Cad. No: 309/3, Siteler, Altindag, 06165 Ankara, TURKIYE